Terms of Service
These terms are between you and Vortex Studios Ltd, a company registered in England and Wales (company number 15754797) with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, and cover your use of the Rafi app and service. By signing in you agree to them. If you use Rafi for a business, you confirm you're allowed to agree for it.
What the service does
Rafi reads your Odoo through a separate read-only user, answers questions about your business, runs monitors you set up, and alerts you. It changes something in your Odoo only when you confirm the change in the app, or to set up, renew and tidy up its own users. It's not affiliated with or endorsed by Odoo S.A.
Your account and your Odoo
- You need the right to connect the Odoo you connect, and to let us read it for you.
- Keep your sign-in safe. You're responsible for what happens under your account, including what managers who join your business can see. An admin of your Odoo can join without an invitation; you'll be told, and you can remove them in the app.
- You can stop AI sharing in the app at any time, and delete chats there while your Odoo is connected (after that, email us to delete them). To cut the app off from your Odoo, archive its read-only user in Odoo or delete that user's API key there; the app can't read anything after that, for anyone in your business. To close your account, delete it in the app under Settings › Delete account, or email j@vortexstudios.io if you can't use the app.
Answers and alerts
Answers come from AI models working from your Odoo data, and alerts from monitors checking it on a schedule. They can be wrong, incomplete or late: Odoo may not answer, a model may misread a question, a check may run after something changed. Check anything important in Odoo before you act on it. Rafi is a tool to help you notice and understand, not financial, legal or tax advice.
Credits and fair use
The AI in Rafi uses credits, one balance for the whole business. A question is 1 credit. A smart monitor's check is 1 credit, and only when it sends records to the AI to judge; a check that finds nothing new is free. Setting up a monitor, or rewriting one in your own words, is 2 credits, and only when it gives you a monitor to check: if Rafi asks you a question back first, that costs nothing. Today, alerts and monitors that check a rule never use credits. If something fails before you get an answer, its credits are given back.
Each business gets 300 credits a month, used before any others. They're renewed on the 1st of each month (UTC), and unused ones don't roll over. When the business has none left, asking, setting up monitors and smart monitors' checks wait until more come; Today, alerts and rule monitors keep working.
Each person can also ask a set number of questions a day; when that's reached, asking waits until the next day. Don't misuse the service: no attempts to break its security, reach other businesses' data, use it to change Odoo in ways it doesn't offer, or overload it.
Your data
Your Odoo data and your chats stay yours. We use them only to provide the service, as the Privacy Policy describes, including sending what a question needs to AI providers once you agree in the app.
Price
Rafi has one plan, Pro, at US$29.99 a month or US$239.99 a year in the US, with a 7-day free trial. The App Store or Google Play shows the price in your country and currency, including any local tax, before you subscribe. You can sign in and connect your Odoo first; you choose the trial or a plan after that. Until the app asks you to choose, using it costs nothing.
- You subscribe and pay through the App Store or Google Play, and their terms cover payment and refunds.
- A subscription renews automatically at the end of each month or year unless you cancel at least 24 hours before then, in your App Store or Google Play subscription settings. Deleting the app or your account doesn't cancel it.
- If you cancel during the free trial, you aren't charged. If you cancel later, you keep Pro until the end of the period you've paid for.
- We'll tell you before a price change applies to you, and the store asks for your agreement where it requires it.
Changes and availability
We're improving the service and may change or stop features. We aim to keep it running but can't promise it will always be available. We'll tell you in the app before changes to these terms take effect; continuing to use the service after that means you accept them.
Liability
We aren't liable for losses that weren't foreseeable when you started using the service, for business losses (such as lost profit, revenue, contracts or business opportunity), or for losses from decisions you make based on an answer or alert. Apart from that, our total liability to you for anything to do with the service is limited to what you paid us for it in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law, such as for death or personal injury caused by negligence, or for fraud.
Ending
You can stop using the service at any time, and delete your account in the app under Settings › Delete account. We may suspend or close an account that breaks these terms, and will say why unless the law or security stops us.
Law
These terms are governed by the law of England and Wales, and its courts decide disputes, without taking away protections your own country's consumer law gives you.